ST ALBANS’ WATCH SPECIALISTS
AUTHENTICITY GUARANTEED
Frequently asked questions
What is the return policy?
We accept returns within 14 days of delivery, provided the watch is in the same condition as received — unworn, undamaged, and with all original packaging, accessories, and documentation.
Before returning an item, please contact us directly via WhatsApp or email so we can provide return instructions.
Return shipping and insurance are the responsibility of the buyer unless the item is faulty or not as described.
When will I get my order?
We dispatch all orders the next working day after payment is confirmed.
All UK orders are shipped with Royal Mail Special Delivery Guaranteed by 1pm, which ensures next-day delivery after dispatch.
If your order is placed on a Friday or weekend, delivery will take 1–2 extra days.
We always aim for fast and secure delivery — usually your watch arrives within 1–3 working days depending on weekends or public holidays.
All shipments include tracking and full insurance.
Where are your products sourced from?
Our watches come from trusted dealers and collectors all over the world, including Switzerland, Italy, France, Germany, and the UK.
Each piece is authentic, fully inspected, and verified before being offered for sale.
How much does shipping cost?
We use Royal Mail Special Delivery Guaranteed by 1pm for all UK orders.
This service includes tracking, signature on delivery, and full insurance.
Shipping and insurance rates:
• Up to £750 value → £8.95 (standard insured delivery)
• £751–£2,500 value → £14.95 (includes extended insurance)
• £2,501–£5,000 value → custom insured delivery (quoted individually)
All packages are insured for their full value.
International delivery is available upon request — please contact us for a quote.
